Shipping & Returns | Bymygo.com

Nationals & Local shipping options

Shipping price: €5.95,-
Free delivery from € 75,- and above

- Standard Delivery (2-3 days)

Delivery in the Netherlands.

Europe Shipping Options:

International shipping rates vary by country. Shipping cost will be applied while you checkout.

Free delivery from € 120,- and above

- Standard delivery (8-16 days)

U.S. Shipping Options and Rest of the World:

International shipping rates vary by country. Shipping cost will be applied in your checkout cart.

- Standard delivery (16-24 days)

Rates for Europe

Luxemburg, Germany, France, Denmark, Italy, Portugal, Spain, Greece, Finland, Ireland, Sweden, Hungary, Poland, Slovenia, Slovakia, Czech Republiek, Bulgaria, Romania, Estonia, Latvia, Lithuania, Croatia, Cyprus, Malta

Extra small Box

Max. 18x33x10 - 1kg € 24.50

Equals to 2 books

Medium Box

Max. 32x33x18 - 5kg € 30.50

Equals to large shoe boxes

Extra Large Box

Max. 40x48x38 - 20kg € 44.75

Equals small moving boxes

Small box

Max. 32x33x10 - 2kg € 27.50

Equals to a cake box

Large Box

Max. 32x33x34 - 10kg € 39.50

Equals to a shopping basket box

International rates per country

UK, Norway, Switzerland, Rest of Europe, United States, Australia, Brazil, Canada, China, Hong Kong, Japan,

New Zealand, South Africa, Rest of the World

Extra Small Box

Max. 18x33x1kg € 24.50

Equals to 2 books

Medium Box

Max. 32x33x18 - 5kg € 30.50

Equals to large shoe boxes

Extra Large Box

Max. 40x48x38 - 20kg € 44.75

Equals small moving boxes

Small Box

Max. 32x33x10 - 2kg € 27.50

Equals to a cake box

Large Box

Max. 32x33x34 - 10kg € 39.50

Equals to a shopping basket box

How quickly will I get my money back after returning?

We will process your return within 10 days after you have sent it. In some cases this may take a little longer. After we have processed your return, you will receive your money back within 5-7 working days. You will automatically receive an email from us once your return has been processed.

Did the item you have ordered arrived broken?

We are sorry that you received a broken item. Register the broken item as a return and send it back so that you get your money back. You can then order again yourself. This way you will have an undamaged copy in the fastest way.

Unfortunately, exchange is not possible.

Can I return multiple items in 1 box?

This is only possible if they are from the same seller and have the same return address. Register them here for a return, then you will immediately see whether they have the same return address.

Do I need a printer to send something back?

No printer? No problem! You will receive a digital return label, which an employee at the parcel point can scan from your phone. Is this not possible or do you send your package via the letterbox? Then write the return address and number on the box.

Do I have to return my item in its original packaging?

Make sure that the item is securely packed, preferably in the original box. If you no longer have the original box, another sturdy box is no problem.

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What can I return?

Products bought at Bymygo or Marketplace sellers can be returned up to 30 days after delivery as long as they are complete, unopened and in original condition. Package Carriers that have been sealed or wrapped in shrink wrap can only be returned in the package has not been opened or if the seal has not been damaged.

When do I receive my refund?

Usually within 2-3 weeks. Most reimbursements take place within 5-7 days after we have received and processed your return shipment.

Does Bymygo offer replacement deliveries?

Yes, you can place replacement orders and trade orders on this page by clicking on Return items and following the instructions. When you've received a damaged or defective item, we will send you a replacement of the exact same item. When you want to trade the item for another, you can select a different size or colour of the item in the shopping basket.

Cancel Refunds & Unexpected Cancellations - Money back after cancellation

We or our partners will process your cancellation within 24 hours, after which we will refund you. You will automatically receive an email from us when your cancellation has been processed.

Cancel order

As long as your item has not yet been shipped, you can still cancel. We will email you if the cancellation has been successful.

Can't cancel anymore? Or did you receive a canceled item?

Then you can always return within the return period. Depending on your payment method, you will receive your money back within 5-7 working days after processing your return.

Money back after cancellation

We or our partners will process your cancellation within 24 hours, after which we will refund you. You will automatically receive an email from us when your cancellation has been processed.

Term per payment method

iDEAL : within 7 working days
Credit card: the reservation will be canceled within 1-2 working days
Bymygo Gift voucher/card : topped up in your account within 48 hours
PayPal: 5-7 days
Klarna: 5-7 days
Not yet paid? Your payment obligation expires as soon as your cancellation has been processed.

Money not yet received after cancellation?

If you have not received an email within 24 hours that we or our partner have processed your cancellation, please get in touch. If you have received an e-mail that your cancellation has been processed, the money will be returned to your account within 3 working days at the latest.

Warranty

At Bymygo.com, we do our best to collaborate and deliver products and services of verified businesses and people. However, it

can always happen that you are not satisfied and want to return your item or have to register for repair. There are certain rules attached to this. To avoid any surprises, we recommend that you read this information page.

Manufacturer's warranty

The manufacturer of your ordered item can provide a manufacturer's warranty. This means that the manufacturer will repair or replace your item during that warranty period if it becomes defective, unless the defect was caused by you. We are happy to help you with this: start your fixing process, because the warranty and service of purchases from our partners runs directly through the partner. You can also always contact the manufacturer.

Legal guarantee

If there is no manufacturer's warranty or if you prefer to go to the seller, the legal warranty also exists. This guarantee means that your purchased item must meet what was promised and what you could reasonably expect. For example, if you have received a luggage and its handle is lose and breaks within few weeks. . le whose remote control breaks after a few weeks, you can contact us or the partner if it concerns an article from a partner. Do not wait too long after you have discovered this defect. If the period of the manufacturer's warranty has expired, this does not mean that there is no longer any warranty at all.

Nonreturnable items

Devices

Computer laptops, Gadgets more than 30 days after delivery.

Subscriptions

Online subscriptions after you accessed them.

Cards

Gift cards (except as required by law)
Note: Contact the manufacturer directly for service, Warranty, return, and refund information.

Additionally

Any product missing the serial number
Items with special shipping restrictions
Luxury items such as Jewellery and Watches
Some health and personal care orders.
Art and Customized products

Damaged Items

Nonreturnable items that arrived damaged or defective are eligible for a refund or replacement.

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